How do I request a refund from Google Play (Android purchases)?

Modified on Fri, 24 Oct at 3:22 PM

Quick Answer

Use Google’s refund flow: Play Store → Profile → Payments & subscriptions → Budget & order history → Report a problem → choose a reason → submit. You can also request via web or contact Google Support.

Context

Google Play handles billing/refunds for Play purchases under its policies and timelines.

How it works

Option A (Android): Open Play Store → Profile → Payments & subscriptions → Budget & order history → choose the order → Report a problem → submit.

Option B (Web): Sign in at play.google.com → Order history → Report a problem → submit.

Option C: Contact Google Support if needed.

Good to know

Google reviews requests and emails the decision. Refund eligibility is at Google’s discretion and policy.

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