Quick Answer
Website purchases: Erakulis support handles billing and refunds. Apple/Google purchases: refunds and billing changes are handled by Apple or Google per their policies.
Context
The store you used to subscribe owns the billing system; Erakulis can’t access Apple/Google billing.
How it works
1. Website: contact Erakulis via chat or support@erakulis.com.
2. Apple: request/cancel/manage through Apple tools and policies.
3. Google: request/cancel/manage through Google Play tools and policies.
Good to know
For Apple/Google, decisions and timelines come from the store’s policy. We can still help with app features and account questions.
Related Articles
1. How do I request a refund from Apple?
2. How do I request a refund from Google Play?
3. How do I cancel my subscription (website, Apple, Google)?
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