How does real-time sync work between the client app and PRO?

Modified on Fri, 17 Oct at 5:26 PM

Quick Answer  


When clients log activity or you update plans, changes sync in near real time. Completed, skipped, or extra sessions, chat messages, and assessments appear in your PRO workspace shortly after the client acts.  



Context  


Real-time sync keeps coaching dynamic and responsive. It reduces delays, enables timely feedback, and keeps both sides aligned on progress.  



How it works  


1. You publish or edit a client plan in PRO; the app updates.  

2. The client logs sessions or completes assessments; PRO receives the data.  

3. Chat is delivered instantly for both sides when connectivity is available.  

4. The Weekly Overview and dashboard refresh to reflect new statuses.  


Good to know  


• Actual timing depends on the client’s internet connectivity and background refresh policies on their device.  

• Ask clients to keep the app up to date and allow notifications.  

• If updates seem delayed, see the troubleshooting article below.  



Related Articles  


1. What should I do if real-time updates are delayed or missing?  

2. How do I send training programs to the client’s app?  

3. How do I use the weekly overview to track completion and adherence?  


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