Quick Answer
Check plan state, client connectivity, app version, and permissions. Ask the client to open the app to force a sync. If needed, refresh PRO, try another browser, and review integration settings.
Context
Most delays stem from connectivity, background refresh limits on mobile, outdated app versions, or missing permissions. A quick checklist resolves the majority of cases.
Troubleshooting steps
1. Confirm the plan is Published (not Draft or Canceled).
2. Ask the client to open the app with internet connection; this triggers sync.
3. Ensure the client has the latest app version and notifications enabled.
4. If integrations are involved, verify the wearable app is connected and has permissions granted.
5. In PRO, refresh the dashboard or log out/in; try a supported browser.
6. Check time zone settings for both coach and client.
7. If the issue persists, collect timestamps and contact support.
Good to know
• Some devices limit background refresh; opening the app often resolves it.
• Large media uploads (videos) may take longer to appear.
• Keep a short troubleshooting message template to send clients via chat.
Related Articles
1. How does real-time sync work between the client app and PRO?
2. Which integrations can clients connect, and how does that affect what I see in PRO?
3. Which browsers and devices are supported for Erakulis PRO?
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