I’m not receiving notifications on iPhone: how do I fix it?

Quick Answer  

Enable notifications for Erakulis on iOS and check in-app preferences (tap your profile photo, top-left). Notification types include scheduled activity reminders, inactivity prompts, wellbeing/motivation, and messages from professionals.  

Context  

Erakulis does not support per-conversation mute; you can disconnect from a professional if needed. There’s no “test notification” button.  

How it works  

1. iOS Settings → Notifications → Erakulis → Allow Notifications  

2. In Erakulis, tap your profile photo (top-left) to review preferences  

3. Reopen Erakulis after changing settings  

Good to know  

• Scheduled activity reminder (1h before)  

• Inactivity prompt (2h without activity info)  

• Wellbeing/motivational reminders  

• Messages from professionals  

Related Articles  

1. I’m not receiving notifications on Android — how do I fix it?  

2. How do I chat with my professional in the Professionals tab?  

3. What’s on the My Day home screen and how is it organised?