I’m not receiving notifications on Android: how do I fix it?

Modified on Fri, 24 Oct at 2:52 PM

Quick Answer  


Enable notifications for Erakulis on Android and allow background activity/battery optimization exceptions if prompted. Review in-app preferences via your profile photo.  



Context  


There’s no “test notification” button. Follow your device’s standard steps to allow notifications and background activity.  



How it works  


1. Android Settings → Notifications → allow for Erakulis  

2. Battery Optimization: allow Erakulis to run in background  

3. In Erakulis, tap your profile photo (top-left) to review preferences  

4. Reopen the app after changes  


Good to know  


• Same notification types as iOS  

• OEM-specific steps vary; follow your device prompts  

• Keep the app updated for the best reliability  



Related Articles  


1. I’m not receiving notifications on iPhone — how do I fix it?  

2. How do I chat with my professional in the Professionals tab?  

3. What’s on the My Day home screen and how is it organised?  


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